Overview
Changing your email address on Coinhako requires identity verification to protect your account. The process takes around 5–10 minutes.
Before You Start
Make sure you have the following ready:
- Your current Coinhako password
- Access to the new email inbox you want to use
- A government-issued ID (passport, national ID)
- Good lighting for the liveness check
Step-by-Step Guide
Step 1 — Enter your new email and password
Log in to your Coinhako account. Go to Settings → Account Information. Next to Email address, click Change email. A popup will appear — enter your new email address and your current password, then click Update.
- Step 2 — Verify your new email
We'll send a verification link to your new email inbox. Open the email and click the link to continue. The link is valid for 10 minutes and can only be used once. If it expires, you can request a new one. - Step 3 — Complete identity verification
You'll be asked to upload a government-issued ID and complete a short liveness check (a facial scan). - Step 4 — Done!
Once verified, your email will be updated automatically. You'll receive a confirmation email at your new address and a security alert at your old one. You'll be logged out and will need to sign back in with your new email.
After Your Email is Changed
- A 24-hour withdrawal cooldown will apply after your email is updated. You won't be able to make withdrawals during this period.
- All future login and security notifications will be sent to your new email.
Frequently Asked Questions
Can I use my old email again after changing it?
No — once the change is confirmed, your old email is released and can no longer be used to log in.
What if I typed the wrong new email?
Click Change mail again. You'll see an Email change request pending popup — click "Cancel email change" to cancel the existing request and start over with the correct email.
What if I don't receive the verification email?
Check your spam or junk folder. If it's not there, you can request a new link from within the flow. Note that the link expires after 10 minutes.
Can I use a work permit or Employment Pass for identity verification?
No — work permits, Employment Passes, and driver's licenses are not accepted. For Singapore residents, we accept passports and NRIC. For users outside Singapore, we accept passports only.
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