What Do I Do If My Account Has Been Compromised?

What Do I Do If My Account Has Been Compromised?

I think I just got scammed. What should I do?

  • Reset your password for your email and all other accounts.

  • Make a police report at your nearest police station or online.

  • Submit a ticket to Coinhako about the suspicious transaction, along with the police report.

How can I protect myself from scams?

  • Never disclose your personal information, including your email address, banking information, and passwords.

  • Avoid storing your credit/debit card information on your computer.

  • Do not save your password on your browser.

  • Check your bank/credit card statements regularly.

  • Be wary of any suspicious requests/promotions/deals, such as:

    • Password requests: Coinhako will never ask you for your password.

    • High returns promotions/deals: If it sounds too good to be true, it usually is.

    • Suspicious links/landing pages: Always log in via the Coinhako app/website.

How can I protect my account from getting hacked?

  • When using public WiFi, do not access financial or personal information.

  • Ensure that the websites you visit are secure and trusted.

  • Enable Two-Factor Authentication (2FA) on your accounts for maximum security.

  • Verify that links and attachments are from legitimate and trustworthy sources before opening them.

  • Do not use important dates, easily-accessible personal information in your password (e.g. your first name or birthday)

  • Use a strong password for your accounts — you may use a password generator, which helps you churn out a long string of alphanumeric characters. 

  • Do not download third-party software from unknown sources/at a stranger’s request.


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