Unlocking Your Account

Unlocking Your Account

Locked your Coinhako account by accident? Simply submit a request for our support team to unlock your account on your behalf.

It's that easy!

If you had received a Login Notification from an unwarranted Login attempt (not by yourself), please notify our support team immediately. Please do not request to unlock your account if you are faced with an unwarranted Login attempt.

We will advise you further when we have received your notification.

Here's how you can reach out to our support team for help.

To get your account unlocked, you will need to send a selfie picture to our support team here from the email address you used to register your Coinhako account.

Your Selfie Picture will need to meet the following specifications for us to verify the request and unlock your account:

  1. Your ID document held in your hand. This has to be the document you used to verify your account.
  2. A piece of paper, held in your hand, with "Coinhako Unlock - Submission date" hand-written on it.
  3. All details have to be clearly displayed in the picture so that we can counter check all information and verify your request to unlock account. 
  4. Do not forget to include your face in the selfie.

We will promptly unlock your account and notify you after receiving the above document.

This is an example of how your selfie picture should look like:

 demo-unlockacc.png

For more information on how to protect your account, visit this page.

Unlocked your Coinhako account? Login to Start Trading Now!

    • Related Articles

    • Account Security Best Practices

      How Can You Keep Your Coinhako Account Safe? At Coinhako, the security of our users' trading accounts and funds is our top priority. In order to trade cryptocurrencies securely, it is crucial for you to guard your account to protect your digital ...
    • What Do I Do If My Account Has Been Compromised?

      I think I just got scammed. What should I do? Reset your password for your email and all other accounts. Make a police report at your nearest police station or online. Submit a ticket to Coinhako about the suspicious transaction, along with the ...
    • Password Reset Instructions

      This article talks about the different ways you can reset your Coinhako password.  Resetting your password on the Login page 1. Select the 'Login' button. 2. Select 'Forgot your password?'   3. Enter the email address registered with Coinhako. 4. An ...
    • Tips to Avoid Telegram Scams

         How Can I Avoid Scams On The Coinhako Telegram Group Chat? Telegram is a great communications platform for companies to engage with their communities and customers. We have made the decision to launch the official Coinhako Telegram Group to extend ...
    • Guide to 2FA on Coinhako

      What is Two-Factor Authentication (2FA)? 2FA helps users verify their identity with a secondary piece of information on top of their email and password combination. 2FA usually comes in the form of a six-digit code generated by an external ...