What is the Risk Awareness Assessment and Why It Matters

What is the Risk Awareness Assessment and Why It Matters

Starting 18 June 2025, all Coinhako retail customers will be required to complete a Risk Awareness Assessment (RAA) to ensure that they are sufficiently aware of the risks involved in the trading of Digital Payment Tokens (DPT). This is in line with the Monetary Authority of Singapore’s (MAS) Consumer Protection Guidelines to provide retail customers with an appropriate level of risk awareness regarding DPTs. 

Whether you’re a new or existing user, here’s everything you need to know about the RAA — what it is, how it works, and what happens if you don’t pass on your first try.

Timeline

Period

What to Expect

Before 18 June 2025

Users will be redirected to the RAA after login but can skip and continue using our platform.

From 18 June 2025

Completion of the RAA becomes mandatory. Users who skip or fail the RAAwill have restrictedaccess to Coinhako’s full suite of services.

What is the Risk Awareness Assessment?

The RAA is a short, multiple-choice questionnaire designed to help users understand the key risks of trading DPTs, such as:

  • Price volatility;

  • Liquidity;

  • Custody and Security;

  • Technological;

  • Business Conduct; and 

  • Additional Risks Involving Unregulated Entities.

The purpose of this RAA is to ensure that users are fully aware of the potential risks involved before engaging in DPT trading.

FAQ: Assessment Results

What happens if I pass the assessment?

✅ You’ll gain full access to all app features.

What happens if I fail the assessment?

Your access to Coinhako’s full suite of services will be restricted. A message will be shown with your results, and you’ll be given the opportunity to re-attempt the assessment. 

Is there a limit to how many times I can take the assessment?

No. You can re-attempt the assessment as many times as required until you pass. We encourage you to review the educational materials provided to better prepare for your next try.

How to Re-attempt the Assessment if You Fail

If you didn’t pass the RAA, follow these steps:

  1. Log in to your Coinhako account.

  2. You’ll be automatically redirected to the Risk Awareness Assessment screen.

  3. Tap “Retake Assessment”.

  4. Read each question carefully and choose the most appropriate answer.

Once you pass, access to Coinhako’s full suite of service on your account will be restored.

Tip: Take Time to Understand the Risks

The RAA is not a trick test — it's designed to help you better understand the responsibilities and risks of trading DPTs. Take your time to review our Risk Awareness Assessment knowledge page, and don’t hesitate to reach out to our Support Team for further guidance.

Stay informed. Stay secure.
The Coinhako Team

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