Account verifications are crucial in ensuring the continuity of our Bitcoin and Cryptocurrency services for you. We appreciate your patience and cooperation.
In order to continue utilizing our services, we will need you to complete our updated verification process.
All Coinhako services will be disabled on accounts that do not fulfill this requirement
, with only the account balances viewable.
*Please note that we only provide services for legal users who are above 18 years of age.
To ease things up for all users, here is a step-by-step walkthrough on how to complete our verification process:
There are 4 steps:
To begin the verification process, click
"Start Now".
For this step,
you will be prompted to enter your country of residence and mobile number. Kindly note that Coinhako currently supports both Singaporean and Vietnamese users.
Step 1: Choose your Country of Residence
Step 2: Enter your phone number
Step 3: Select the ' Next ' button
Step 4: Enter the 6-digit code sent via SMS to your phone number
Step 5: Select the ' Submit ' button
1) Take a picture of a valid Identity Document
Simply follow the instructions on the screen and snap a photo of your
Identity Card
. You will be required to take a picture of both the front and back of your IC.
Please ensure that you are completing this step in a place with good lighting so that all details are visible and clear.
Note: ** Passports are not supported
Accepted document types:
For Singaporean | For foreigners and permanent residents in Singapore |
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For Vietnamese | For foreigners and permanent residents in Vietnam |
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Step 1: Choose your Country of Residence
**Please note that Coinhako currently only supports Singaporean and Vietnamese users.
Step 2: Choose the Identity Card option
Step 3: Take photos of the front and back of your ID
Step 4:
Automated Facial Recognition (Liveness Check)
Get verified in less than 5 minutes!
Imagine taking a selfie! Please ensure that your face is aligned and within the oval frame on the screen. This allows the facial recognition software to detect your face.
Tips and tricks on how to take a good selfie :
Step 1: Complete all required questions
Step 2: Select the checkbox to validate that all information provided is correct
Step 3: Select the ' Submit Answers ' button
Step 1: Select your preferred option to submit your proof of address document
Step 2
If you choose
MyInfo
option:
Accepted Proof of Address documents :
Submission Guidelines
What should you do if the options above do not work?
If you followed the guidelines closely but encounter difficulties uploading your proof of address (POA) document via the options above, please read the following:
To submit your POA document via email :
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If you require further information, do not hesitate to contact us here or visit our Blog for the latest cryptocurrency updates.