Account Management & Security | FAQs

FAQs
Not receiving Coinhako emails?
Why Am I Not Receiving Coinhako Emails? Not receiving our weekly email updates? Our emails may not be showing up in your inbox due to a variety of reasons. Stay in the loop! Simply run through our checklist of items below to ensure that you receive ...
Guide to 2FA on Coinhako
What is Two-Factor Authentication (2FA)? 2FA helps users verify their identity with a secondary piece of information on top of their email and password combination. 2FA usually comes in the form of a six-digit code generated by an external ...
Can I update my particulars?
Please note that once you have submitted your profile information to Coinhako, you will not be able to edit it on your own. However, if you have a need to change any of your particulars you can contact our support team here. Change of Address Please ...

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Coinhako Basics: What is Compound (COMP)?
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Can people see how much Bitcoin (BTC)/Ether (ETH) I have?
The privacy aspect of owning cryptocurrencies like Bitcoin (BTC) and Ether (ETH) is a common concern among users. While these digital assets operate on a decentralized network, the level of transparency can vary. For Bitcoin (BTC), blockchain ...
Coinhako Basics: What is Polkadot (DOT)?
Moved to: https://www.coinhako.com/coins/DOT/USD
FAQs about Coinhako Earn
In line with proposed updates to local regulations for providers licensed under the Payment and Services Act, Coinhako Earn for retail users will be discontinued as of 1 Oct 2023. What will happen to my Earn subscriptions? All ongoing earn ...
Coinhako Token Recovery Policy
It is your responsibility to ensure that coins are being sent to the correct address although recovery services are offered on a case by case basis. Please note the following for token recovery: Token recovery will be evaluated on a case-by-case ...

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