FAQs
Not receiving Coinhako emails?
Why Am I Not Receiving Coinhako Emails? Not receiving our weekly email updates? Our emails may not be showing up in your inbox due to a variety of reasons. Stay in the loop! Simply run through our checklist of items below to ensure that you receive ...
2FA Enforcement
Starting 12 Sep 2025 (SGT), Coinhako logins will require 2FA. This follows MAS expectations for securing online financial services and protecting customers from unauthorised access and transactions. Please enable an authenticator app to continue ...
How to update my personal details?
Once you’ve submitted your profile information to Coinhako, you won’t be able to edit it directly. To update your personal details, please contact our Support Team and provide the relevant supporting documents listed below. Change of Legal Name ...